Customer Service
Sonic and Ketchup Packets
Tuesday, March 6th, 2007I am constantly fascinated by the lack of thought given to customer service. Tonight I went to the local Sonic Drive-In to pick up hamburgers for our dinner. The order was 12 hamburgers with everything on them.
The order arrived and I requested ketchup to go with the hamburgers - she handed me four packets, for […]
Popularity: 10%
Is Google really guilty of theft?
Saturday, February 25th, 2006An article in the dated 31 January, 2006 in the Financial Times titled: Search engines challenged on ‘theft’ set me to thinking.
Popularity: 18%
Learn why your customers buy and why that is useful to you
Friday, July 1st, 2005All products and services have many features and more importantly,
benefits. You spend time discovering these and crafting a sales
letter or presentation for selling the product. How do you know
which features and benefits are really pulling the sales in? Simple…
Popularity: 12%
What My Iced Tea Taught Me about Customer Service…
Friday, July 1st, 2005I used to be an avid iced tea drinker. There is a specific brand of
tea that I like best. There was only one problem. The store I used
quit selling it. I just can’t bring myself to drive to another town
just to buy some bags of tea. So I called the company to see where
I might find their tea locally.
Popularity: 8%